FAQs

First Class Jewelry Co.’s  Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Custom orders can take up to 12 business days. 

Due to COVID-19 some processing times may be delayed. We are doing our best to get all orders out to our passengers (customers) as soon as possible. 


Shipments and deliveries exclude Sundays and holidays.

Shipping rates and delivery estimates

Shipping fees will be charged during checkout. Please be mindful that these times are estimates and are subject to change.


Shipment method

Estimated delivery time

Shipment cost

USPS Standard

3-5 business days

$6.00

USPS Expedited 

2 business days

$45.00

Spend $50 Standard

3-5 business days

Free


Shipment confirmation and order tracking

As soon as your order is finished being processed and a shipping label is made, you will receive a tracking number via email.

Damages

Customize the following: First Class Jewelry Co. will replace any products damaged or lost during shipping. We can not give refunds for damages that were not caused by us. If you received your order damaged, please contact us at shipping@firstclassjewelry.co. Before we approve the replacement of your products we  must receive a picture of proof of damage. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We ship to most countries outside of the United States. If you have questions or inquiries about whether or not we ship to you please email us at shipping@firstclassjewelry.co

Returns Policy

Due to COVID-19 we are only taking returns for products that are incorrectly processed. To return an item please email us at returns@firstclassjewelry.co with your order number and reasoning for return. Due to COVID-19 we will not be asking that you return the product, however we will give a full refund within 3-5 business days. 


For more information, support@firstclassjewelry.co our help center https://firstclassjewelry.co/pages/contact-us 



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